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Shopping with Us

Payment
All prices are shown in Hong Kong Dollars (HK$) and all payment transactions will be made in HK$. Paypal is the preferred payment method, if you prefer direct bank transfer, please email mina@placebolife.com and we are happy to provide further instructions.

We must receive full payment of the price for the goods before your order can be accepted and processed.
 
Packaging
We try to cut down excessive packaging whenever we can. All our mail orders are delivered in recyclable card boxes. Gift wrapping service will be offered upon request only. These craft papers are perfectly reusable, so keep them around!
 
Availability
We try to indicate any out of stock items on our online shop whenever we can. However if the item you purchased is temporarily available, we will be in touch to let you know the backorder status or if it has be discontinued entirely.

Exchange
Goods are non-refundable but we will be happy to replace defective products damaged in transit. For hygiene reasons we will not be able to offer exchanges or replacements for any opened or used items.
 
Please examine your entire order thoroughly upon receipt. Contact us immediately if any items arrived damaged and we will arrange product replacements. You will need to send us back the unopened, unused goods within 7 days from the date of delivery. Please note all original packaging must be returned along with the defective items.
 
We advise sending the damaged items back by registered mail. Be kindly reminded that you are responsible for the package until it reaches us, so please retain the proof of postage until the goods are returned to us safely. In case of defective products or shipment error, we will cover all shipping costs.


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