SHIPPING AND DELIVERY
We currently ship to customers in Hong Kong, China, Japan, Malaysia and Singapore. For the rest of the world, send an email to firstname.lastname@example.org and we will be happy to discuss other shipment options.
We dispatch orders Monday through Friday, usually within 48 hours though it may take longer in some circumstances. Orders received on a non-working day will be dispatched the next business day.You will receive a confirmation email soon as we received your order.
Please ensure all contact information provided are accurate, we will not be responsible for any loss package due to incorrect contact details. We are unable to deliver to PO Boxes.
All deliveries require a signature. Please ensure someone will be at the delivery address to sign for the package. In case you are unable to sign for your parcel, you will receive a note with details on how to collect your parcel. If you do not collect your parcel within a specified period of time (usually 7 days or after 3 delivery attempts), the parcel will be returned to the sender. To arrange a new delivery, you will pay for the costs incurred in resending the parcel.
In the unlikely event of lost parcels. Our delivery service considers a parcel lost after it has been recorded in the postal system for a period of 21 working days. We are unable to despatch a replacement parcel until this period of time has elapsed.
When international orders reached the destination country, the parcel may be subject to customs clearance procedures which may cause delays beyond original delivery estimates.
Depends on destination city. Please email us for a quotation
Hong Kong / Macau / Taiwan
Hong Kong HK$50 (Free delivery for orders above HK$1,500)
South Korea HK$180
Above fees for shipments under 2KG only. Packages above 2KG require separate quotations.
Please note that international packages may be subject to custom charges of the country we are shipping to. Please check your country's own import regulations, restrictions and taxes. We will not be responsible for taxes, customs duties and fees levied for entry into the destination country, any import fees charged by customs will be payable by you.
If you would like any additional information about deliveries please send an email to email@example.com for further assistance.